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FAQs‍
How do I amend my subscription?
Why can’t I amend my subscription any more?
How do I cancel my subscription?
How can I track my order?
I can’t log in/I’ve forgotten my password – what do I do?
SUBSCRIPTION‍
How do I amend my subscription?
Why can’t I amend my subscription any more?
How can I change the date of my next delivery, my delivery frequency or my delivery method?
Can I mix and match several nappy sizes within one order?
How can I add products to or remove products from my subscription?
Can I buy your products without subscribing?
Can I get a subscription for your baby care products but not the nappies?
Do I have to subscribe to your nappies AND your baby care products?
My price per nappy is different from one order to the next – why?
Can I have multiple subscriptions?
What do I do if I get too many or not enough nappies?
What do I do if my child changes sizes between two orders?
I want to cancel my subscription – do I have to pay a fee?
How do I cancel my subscription?
ORDERING‍
How can I track my order?
I want to amend my next order – how do I do this?
I want to cancel or skip my next order – how do I do this?
There’s something missing from my order or I didn’t get what I ordered – what do I do?
How can I view my order history?
DELIVERY‍
What countries do you deliver to?
What delivery options are available?
When will my first order be delivered?
Is delivery free?
How do I change my delivery address?
Can I have my order delivered to another address after it’s been dispatched?
I haven’t received my parcel yet – what do I do?
My delivery arrived later than the scheduled date – why?
What do I do if I’m not in when my parcel is delivered?
PAYMENT & PROMOTIONAL CODES‍
What payment methods are accepted?
When will my order total be debited from my card?
What do I do if I change card during my subscription?
What do I do if my payment is refused?
How do I use my promotional code?
I forgot to use my promotional code when I placed my order – what do I do?
Can I use several promotional codes on a single order?
RETURNS‍
What products can I return?
How do I return an item?
When will I be refunded?
MY ACCOUNT‍
Do I need an account to have a subscription?
I can’t log in/I’ve forgotten my password – what do I do?
PRODUCTS‍
How many nappies will I receive with each order?
How do I choose which size best fits my baby?
How often should I change my baby’s nappies?
I’m having problems with leaks – what should I do?
Do your products contain toxic substances that could result in allergic reactions?
Are your nappies and wipes biodegradable?
Are your nappies and wipes compostable?
Can your nappies or wipes be flushed down the toilet?
Do you test on animals?
Do you carry out regular quality control on your products?
CONTACT‍
I don’t want to get the newsletter any more – what do I do?
How can I contact you?
KOOSH‍
Where can I buy koosh products?
Do you have a mobile app?
Where are your factories located?
I have some suggestions to improve your services – how can I share them with you?
CAN’T FIND THE ANSWER TO YOUR QUESTION?
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